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Privacy policy

The personal data that you give us is yours – not ours. We take the protection of your data seriously. We will only ever access your account to help you with a problem or resolve a software bug, and we will never upload any files unless you explicitly request it. We log all access to accounts by IP address, so we can always verify that no unauthorized access has occurred for as long as the logs are kept.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pantara.store (the “Site”).

Personal Information We Collect

We collect two main types of information from our users: Information You Provide and Information Collected Automatically (Device Information).

Information You Provide to Us (Order Information)

When registering, placing an order, or personalizing your profile on our Site, you are asked to enter personal details. This information is primarily used to process your orders, fulfill our contract with you, and send you essential information.

  • Identifiers: Name, Email Address, Mailing Address, and Phone Number.

  • Transaction Information: Details of your orders, purchases, and subscriptions.

  • Payment Information: Payment details, which are processed externally (see Section 5 below).

If you connect a 3rd-party channel/store to your Pantara account, we are automatically able to access certain non-sensitive data from your online store, such as address, city, country, shop currency, domain, shop ID, and IP address. This information is solely used to ensure that our App is correctly installed and applied towards your business.

Information Collected Automatically (Device Information and Cookies)

When you browse the Site, we automatically collect certain information about your device and browsing activity. This is necessary for site functionality, statistics, and optimization.

  • Device Identifiers: IP address, web browser type, and operating system.

  • Tracking Data: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

Cookies and Tracking Technologies: We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier.

  • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Pixels and Tags: Electronic files used to record information about how you browse the Site.

3. How We Use Your Personal Information

We use the personal information we collect for the following key purposes:

  • Fulfillment and Service: To process your orders, complete transactions, ship products, and provide you with invoices and order confirmations.

  • Customer Service & Communication: To respond to your requests, comments, and questions. When you reach out for support, we will keep that correspondence, and the email address, for future reference.

  • Site Enhancements & Personalization: To improve, optimize, and maintain our Site; to create a more personalized experience; and to develop new search, learning, and productivity tools.

  • Marketing and Analytics: To track browsing behavior for statistical purposes (like conversion rates), to deliver targeted content or product offerings, and to analyze the effectiveness of our advertising campaigns.

4. Sharing Your Personal Information

We do not sell your personal information to third parties. We will only share your personal information with third parties to help us use your Personal Information, as described above, or to comply with applicable laws and regulations.

  • Service Providers (Fulfillment and Payment): We share necessary information with service providers who perform functions on our behalf. This includes:

    • Payment Gateway Providers to process payments and subscription fees (we do not store sensitive information like full credit card numbers).

    • Shipping Carriers to generate shipping labels and deliver your order.

  • Analytics and Advertising Partners: We use Google Analytics and other platforms (like Google Ads and social media ad platforms) to help us understand how our customers use the Site and to deliver targeted advertisements. Your Device Information may be shared with these parties.

5. How We Store and Protect Your Personal Information

All of your personal data is stored safely within a secured network. Only a limited number of people have access to this network, and they have been granted special access rights.

  • Encryption: All data is encrypted via Secure Socket Layer (SSL) technology when transferred from our servers to your browser. This means that all sensitive information is encrypted during transfer.

  • Payment Security: All transactions (subscriptions, orders, & transaction fees) are processed through a gateway provider and are not stored or processed on our servers. We only have access to the last 4 digits of your credit card as an identifier.

6. Data Retention and Your Rights

Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information. We may maintain information about an individual sales transaction in order to service that transaction and for record keeping purposes.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • To Delete Your Account Information: To delete all of your online account information from our database, email us at support@pantara.store.

  • Opt-Out of Targeted Advertising: You can generally opt out of targeted advertising by adjusting your privacy settings on platforms like Google, Facebook, etc., or by visiting the Digital Advertising Alliance’s opt-out portal.

7. Changes to the Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The current version will always be posted on the Site.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@pantara.store.